Privacy Policy
This Privacy Policy describes how Marques LLC, doing business as Marques & Co. (“we,” “us,” or “our”), handles personal information when you visit our website, create an account, or place an order. By using the site, you agree to this policy as described here and as updated from time to time.
1. Information we collect
- Account and contact data: such as name, email address, and phone number when you register, log in, or checkout.
- Order and payment data: shipping and billing address, order details, and payment information processed by our payment partners (we typically do not store full card numbers on our servers).
- Content you provide: photos, notes, or other materials submitted for custom products.
- Technical data: such as device type, browser, IP address, and cookies or similar technologies used to operate and improve the site.
2. How we use information
We use personal information to:
- Process, fulfill, and support your orders
- Communicate about your account, purchases, shipping, and service messages
- Prevent fraud, secure the site, and comply with legal obligations
- Improve our products, website, and customer experience
3. Sharing
We share information with service providers who help us run the business—for example payment processors, shipping carriers, email delivery, and hosting. They may only use your data to perform services for us. We may disclose information if required by law or to protect rights, safety, and security.
After an eligible purchase, Google Customer Reviews may offer you an optional survey. To display that opt-in, we provide Google with your order number, email address, delivery country, and estimated delivery date. Google uses this information to administer the survey under its own privacy terms; choosing whether to participate is up to you.
4. Cookies
We and our partners may use cookies and similar technologies for essential site function, preferences, analytics, and marketing where applicable. You can control cookies through your browser settings; some features may not work if you disable them.
5. Retention
We keep information as long as needed to fulfill orders, meet legal and accounting requirements, resolve disputes, and enforce our agreements. Custom content may be retained according to production and support needs, then deleted or anonymized when no longer required.
6. Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.
7. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal data, or to object to certain processing. To exercise these rights, contact us using the details on our Contact page. You may unsubscribe from marketing emails using the link in those messages.
8. European Economic Area (EEA) & UK Rights (GDPR)
If you are a resident of the European Economic Area (EEA) or the United Kingdom (UK), you have specific rights regarding your personal information under the General Data Protection Regulation (GDPR) and UK GDPR:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): You can request that we delete your data, subject to certain legal exceptions (e.g., retaining records of purchases for tax purposes).
- Right to Restrict Processing: You can ask us to temporarily suspend the processing of your data.
- Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
- Right to Object: You can object to the processing of your data, particularly for direct marketing purposes.
Legal Basis for Processing: We process your data based on Consent (for non-essential cookies and marketing), Contract (to fulfill your orders), and Legitimate Interests (to improve our services and prevent fraud).
9. Children
Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.
10. International users
If you access the site from outside the country where we operate, your information may be processed in countries with different data protection laws. By using the site, you understand that cross-border transfer may occur as needed to provide our services.
11. Changes
We may update this Privacy Policy from time to time. We will adjust the “Last updated” date above when we do. Material changes may be communicated through the site or by email where appropriate.
12. Owner and Data Controller
The data controller responsible for your personal information is:
Marques LLC
30 N Gould St, Ste R
Sheridan, WY 82801
For privacy-related requests or general inquiries, you can also use our Contact Page.