Frequently Asked Questions

Quick answers to common questions. If yours is not listed, we are one message away on the contact page.

How does a custom pet portrait order work?

Choose a product, size, and art-inspired style; add your pet details; and upload a clear photo. After checkout, we create and internally review the artwork, then send a product mockup for your approval before production begins.

Can I review the portrait before it is printed?

Yes. Every order includes a customer mockup review before production. You can approve the mockup or request an adjustment. Once you approve it, production begins and the personalized order can no longer be changed.

What kind of pet photo works best?

Use a sharp, well-lit photo taken near your pet’s eye level. The face, ears, and defining markings should be visible and unobstructed. Avoid heavy filters, screenshots, distant subjects, and blurry or dark images.

Which products and portrait styles are available?

The collection includes custom mugs, faux suede pillows, cotton canvas tote bags, chipboard puzzles, and archival matte posters. Each product currently offers nine choices inspired by well-known artworks, including American Gothic, Mona Lisa, The Starry Night, and The Scream.

How long do artwork, production, and shipping take?

Artwork creation and initial approval are estimated at 1–2 business days. Printing after approval is estimated at 3–5 business days, followed by an estimated 2–5 business days in transit. Customer response time and requested revisions can extend the overall timeline. See the Shipping Policy for details.

Where does Marques & Co. ship?

We currently ship to eligible addresses in the United States, United Kingdom, European Union member states, and Canada, with free standard shipping and no minimum order. See the Shipping Policy for details.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We may be able to help before production begins, but an approved mockup enters production immediately and can no longer be changed or canceled.

What if my order arrives damaged, incorrect, or defective?

Reach out via our Contact Page within 14 days of delivery with your order number, a description of the issue, and clear photos. A verified issue may qualify for a free replacement or approved refund under the Return and Refund Policy.

Do I need an account to order?

No. Guest checkout is available. If you want an account, use Log in to sign in or create one; account holders can view order history and manage saved profile details.

Still need help? Contact Marques & Co.